Refund policy

Return & Refund Policy

At PhaseOne, we are committed to delivering high-quality products with strict quality control and verification standards.

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds for any purchases once an order has been processed and shipped.

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Damaged or Incorrect Items

In the unlikely event that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item(s) and packaging

Once reviewed, we will assess the issue and, where appropriate, provide a replacement or suitable resolution at our discretion.

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Order Cancellations

Orders may only be cancelled prior to dispatch. Once an order has been shipped, it cannot be cancelled, modified, or refunded.

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Important Notice

By placing an order with PhaseOne, you acknowledge and agree to this policy. Please ensure all order details are correct before completing your purchase.