Terms of service
Terms of Service
By accessing this website and purchasing products from PhaseOne, you agree to be bound by the following Terms of Service. If you do not agree, you must not use this website.
1. General Use
This website is operated by PhaseOne. Throughout the site, the terms “we,” “us,” and “our” refer to PhaseOne.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes.
2. Eligibility
By using this website, you confirm that you:
- Are at least 18 years of age
- Are legally capable of entering into a binding agreement
- Are purchasing products for legitimate laboratory, research, or analytical purposes only
3. Product Use
All products sold by PhaseOne are strictly intended for:
- Laboratory research
- Development and analytical use
Products are not for human consumption, medical use, veterinary use, or therapeutic application.
Any misuse of products is strictly prohibited.
4. Orders and Payment
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Prices are subject to change without notice
- Payment must be received in full before dispatch
5. Shipping and Delivery
Shipping times are estimates only and may vary due to external factors.
Once an order has been dispatched, PhaseOne is not responsible for delays caused by courier services or circumstances beyond our control.
6. Returns and Refunds
Due to the nature of our products, all sales are final.
We do not accept returns or provide refunds once an order has been processed and shipped.
Exceptions may be considered only in cases of:
- Damaged items
- Incorrect items received
Claims must be made within 48 hours of delivery with supporting evidence.
7. Limitation of Liability
To the fullest extent permitted by law, PhaseOne shall not be liable for:
- Any misuse of products
- Indirect, incidental, or consequential damages
- Losses arising from improper handling or use
All products are provided “as is” without warranties, except as required by law.
8. Intellectual Property
All content on this website, including logos, branding, images, and text, is the property of PhaseOne and may not be used, reproduced, or distributed without written permission.
9. Compliance with Laws
You agree to comply with all applicable local, state, and federal laws when purchasing and using products from this website.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising from the use of this website or products shall be subject to the jurisdiction of the courts of New South Wales.
11. Contact Information
For any questions regarding these Terms of Service, please contact us through the website.
12. Acceptance of Terms
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.